Returns & Exchanges
We want you to feel happy with every purchase you make. If you are not 100% satisfied with your recent purchase from Gems & Metals, we are happy to make the return & exchange process as simple as possible.
7 days Full refund, Exchange or Store Credit
30 days Exchange or Store credit
You can return your unworn, non- altered jewelry or accessory for a full refund, exchange or store credit within 7 days of receiving your item. For returns received within 7 days, we will refund the full amount of your purchase (excluding shipping charges). If you prefer a store credit, let us know as well.
You can return your unworn, non-altered jewelry or accessory for an exchange or store credit up to 30 days from the date of purchase. You may be able to exchange the item for a different size or style of the same item you purchase or you can request a store credit.
Returns & exchanges are not allowed on engraved items, customized/special orders, custom jewelry designs or loose gemstones.
Gift returns can only be exchange or converted into a Gift Card.
We pride our self for our excellent customer service, to make an exchange or return, email us at firstname.lastname@example.org | Please include your name, phone number, order number and details about your return or exchange.